ONE-YEAR WARRANTY

Our warranty covers aspects related to production all leashes and leads: stitching and clips. We may request photos and a description of the damage before replacing the item. We may offer solutions (such as those provided in our Care & Maintenance video) before choosing to replace the product.

Our warranty DOES NOT at any time include tears in the leash webbing, such as those that can occur by chewing (don't leave leashes unattended with dogs known to chew) or daily usage.

This warranty applies to all orders made directly through our online store from any national or international destination, regardless of our return & exchange policies.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Reports of damage to leash strapping after use will not be considered. 

REFUND POLICY

As of September 9th, 2025 we offer returns on Canadian-based & EU-based orders only. Due to trade complexities and the limitations of our small business, we have halted returns from international destinations until further notice.

International orders (EU destinations are legally exempt) are subject to trade agreements between Canada and the receiving country. If tariffs are applied to your order at customs, you will have to pay this fee before your items are delivered. If you choose to not pay the tariff and to not pay the shipping fees required to return the package to TinyHorse, your order is not eligible for a refund. We require the physical return of goods to process a refund. If you refuse the package and the products are returned in like-new condition, your order will be refunded minus any shipping fees or tariffs incurred from the process.

Returns within Canada

For orders places within Canada, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

For Canadian-based customers we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be returned in the same condition that you received it, unused and "like new." You’ll also need the electronic receipt or proof of purchase.

To start a return, contact us at hello@tinyhorse.ca. If your return is accepted, return the items for a full refund on the product. All shipping expenses related to the original purchase and the return remain the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@tinyhorse.ca.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, items purchased with a discount code or on gift cards.

We do not accept returns on items that have been customized upon the customer's request. This includes customizations in the design, length or choice of hardware.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. All shipping expenses related to the exchange are the responsibility of the customer.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We will not pay a refund to a different bank account or to a different payment source. Please remember it can take some time for your bank or credit card company to process and post the refund.

Returns and exchanges can be mailed to:

TinyHorse

2471 Dundas Street West

Toronto, ON

M6P 1X3

Please include your order number in the package.

EU Customers — Right of Withdrawal

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").

How to exercise your right of withdrawal: Email us at hello@tinyhorse.ca with your name, order number, and a statement that you wish to withdraw. You will receive an email confirmation from us. (A withdrawal button will also be available on our store once implemented.)

Return of goods: You must return the goods within 14 days of notifying us, in unused, like-new condition. All costs related to returning goods to us are the responsibility of the customer, including shipping labels, cross-border fees, customs duties, and any other charges incurred in transit.

Returns to: TinyHorse, 2471 Dundas Street West, Toronto, ON, M6P 1X3. Please include your order number.

Refund: Once received and inspected, we will refund the full purchase price to your original payment method within 14 days.

Exceptions: The right of withdrawal does not apply to customized items (custom lengths, hardware, or design choices), sale items, or items purchased with a discount code.

This section applies to EU consumers in accordance with EU Directive 2011/83/EU and EU Directive 2023/2673.